We'll be making some changes to our servers when it comes to the Drafts, Sent, Trash, and spam folders. Quite a few e-mail accounts have duplicates of these, where some are placed below the Inbox, and some are on the same level as Inbox. Most e-mail software (including our own webmail) expects and uses the folders on the same level as Inbox. This is why we'll combine these two variations, so all e-mail in these folders will be placed in the same location.
This change will happen along with the move of domain names to our new servers for mail exchange and filtering as announced previously.
In practice, the following combining/change will happen:
INBOX.Drafts -> Drafts INBOX.Sent -> Sent INBOX.Trash -> Trash INBOX.spam -> Junk
Or visualised another way:
Before: firstname.lastname@example.org Inbox |- Drafts |- Sent |- Trash |- spam After: email@example.com Inbox Drafts Sent Trash Junk
All e-mail in the old folders will be moved to the new, and the new folders will automatically be subscribed to, so they should show up properly in e-mail software.
If you have any questions related to this, contact us.
Monday, September 13, 2021