Other: System user (SSH/SFTP) password (reset).

This guide will show you how to find the SSH/SFTP/system username and password for your account. First of all you need to login to the clientarea to proceed. 

  1. After login to the client area click you will find a list of active services on the client area homepage. Find your service, and click "All functions" in under "Control Panel".

  2. On the middle of the page you will find information about your account. Note your username and your server that is listed like this below:

    Server Info

  3. To set the password or to change the current password. Click on the link on the left side.
    Change password

  4. Insert the password you like and save changes. We recommend to use a password generator to keep a safe password. Please allow up to 10 minutes before the new password is saved into the system.
    New password

  5. You can now connect to your server with SSH/SFTP by using the server hostname, your username and the password you set yourself above. Note that only port 22 is open for connections.

If you have any questions please contact us!

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